TI store orders
How do I purchase from the TI store?
There are two ways to order from the TI store.? You can search for the device or tool you need on TI.com and add the device or tool to your cart or go the TI store directly if you already know what you need.
Once you have added items to the shopping cart you can choose to save the cart or proceed to checkout.? You can choose to checkout as a guest or with your myTI account before placing an order.? There are several benefits when you choose to checkout with your myTI account including, saving your addresses, entering discounts, tracking your order, and requesting financial and commercial invoices to be sent direct to your email.?
How do I update a saved address to include the country code for my phone number moving forward?
There are a couple of ways to update your country code and save it into your existing addresses
1. Go to your address book and update your desired address
2. During the checkout process, select the country code and then select the checkbox to save your address in the checkout process. Save using the same name to update your existing address in the address book.
The exception is that we cannot update your myTI address currently to include this on your cart. Our suggestion is to change your default to another address by going to your address book and selecting “Set as default” to another address.? ? ? ? ? ? ? ? ? ? ? ? ?
How do I reorder a previous order?
In order to reorder a previous order you have placed, your order must have been submitted as a logged in myTI user. Go to "My account" select "Order history" and select the order you are interested in. On this page there is a "Reorder" button that will put those items into your cart again.
How do I check my order history?
If you ordered using your myTI account, you can look up your historical orders by going to "My account" and selecting?"Order history."
If you experience an issue with checking your order status, please reach out to TI Customer Support.
Why am I not able to purchase the IC I need?
Not every IC in TI's product catalog is available for purchase from the TI store. In most cases, this is due to a temporary stocking issue. However, we may not stock a product for business reasons.
Please see one of the TI Authorized Semiconductor Distributors in your region for other device options or higher quantities.
Why are there quantity limits?
To ensure timely delivery and availability, most products in the TI store have an item quantity limit. If you require larger quantities than what is allowed on the TI store, please contact one of the TI Authorized Semiconductor Distributors in? your region.
What if my shipping address is different than my billing address?
During the checkout process, you have the option to enter a different billing address by selecting ?“use a different billing address” at the bottom of the "shipping and billing address" section in checkout.
Can I get Certificates of Conformance (CoC) from the TI store?
For purchases on the TI store you will have a copy of the Certificate of Conformance (CoC) provided on the Commercial invoice. If you checked out while logged into your myTI account, you can download a digital version in the Commercial invoice. You can download these by going to the TI store, My account, Order history, select the applicable order, and select Track/Invoice to email your Commercial Invoice and Financial Invoice to yourself. However, if you ordered using Guest checkout,? please submit a request to?TI Customer Support?for a copy of the commercial shipping invoice and include the order number.
TI does not provide CoCs for free sample??orders.?
Does TI provide date and lot codes for TI store ICs?
At this time, we are unable to provide date/lot codes for any material shipped from the TI store warehouses. If you require date/lot codes for the parts shipped or parts with all the same date/lot codes, you should order from?one of the?TI Authorized Semiconductor Distributors?in your region and can provide you date/lot codes for the items you order.?
What is “Guest Checkout?”
Guest checkout is an order option that allows customers to check out of the TI store without creating a myTI account. If you use guest checkout, it is not possible to check the status of your order online or associate the order to your myTI account.
What should I do if I am having difficulty placing my order, have a problem with an existing order, or I get an error message?
We apologize for any inconvenience or difficulty you may be having. If the problem you are experiencing is not addressed by the FAQ topics in this document, please submit a request to?TI Customer Support??and provide as many details as possible, including your computer operating system (e.g., Windows, Mac OS, Linux), your web browser (e.g., Internet Explorer, Google Chrome, Firefox, Safari), and any error messages you may have encountered.
Why am I required to provide my application and end equipment information?
The US Department of State - Directorate of Defense Trade Controls imposes upon exporters specific requirements that must be met prior to exporting goods. This includes requiring TI to know certain facts about how ICs, tools, and software will be used and by whom.
Why must I enter my address information in English for purchases?
When purchasing tools and/or ICs, we are required to verify that the name, company, and address submitted are not prohibited from shipment by the United States government. The systems used for validation require all names and addresses to be in English.
Can I receive tape and reel parts on one continuous piece of tape?
Unfortunately, at this time we are unable to ensure that your tape and reel IC order will be shipped on a single piece of tape or on a reel. If you require that your order arrive on a single piece of tape or that it be on a reel, you should order from one of the TI Authorized Semiconductor Distributors?in your region and can provide your ICs on a single piece of tape or on a reel.
Can I place a backorder on the TI store?
We are currently not allowing backorder(s) for any out of stock item. If you need a TI device that is not available for sampling or for purchase from the TI store, please contact one of the TI Authorized Semiconductor Distributors?in your region.?
How do I check to see how many items are in my cart from TI.com?
While you are on TI.com, you can add device(s) by clicking "Add to cart." Once you have added a device(s), select the "Cart" button in the header to see all of the device(s) you have added.
How do I save and restore my cart on the TI store?
To save a cart for the future, go to the cart page and select "New cart." Here you will can name your cart and give it a short description for you to use in the future. You can also clear your cart of all items using the "Clear cart" button.
Once you have saved your cart, you can restore it one of three ways:
- Go to "My account" and select "Saved carts." From here select the cart you want to purchase and select "Restore." Choosing this option will delete any items currently in your cart.
- When you select the cart icon, a modal will appear and give you the option to navigate to "View your Saved carts." Select the one you want to restore. Choosing this option will delete any items currently in your cart.
- From an active cart on the cart page,?select "Saved carts." Select the one you want to restore. Choosing this option will delete any items currently in your cart.?
Why am I required to provide a TAX/VAT ID?
Where local import custom authorities require that TI provide a Tax or VAT ID, TI typically calls for one to be entered.
What payment methods can I use to pay my Apruve invoices?
For customers that have a bank account domiciled in the U,S., the method is ACH. ACH or Automated Clearing House refers to a funds transfer system which provides for the interbank clearing of electronic entries for participating financial institutions. (Electronic Code of Federal Regulations) The ACH Network is governed by the non-profit body NACHA (Electronic Payment Association).
For bank accounts domiciled out of the U.S., you can pay by wire transfer.
What currency will my Apruve invoices be in?
Currently, all payments made through Apruve will be invoiced in U.S. dollars.